FAQ's
Frequently Asked Questions (FAQ's)
Find quick answers to common questions about our services, orders, and business conditions for professionals.
01 Can I become a customer?
Our sales are exclusive to retailers or professionals with a registered business activity and a business code/CAE for resale. If you meet these conditions, yes, you can become a customer.
02 I am a retail customer. How can I buy?
You cannot purchase directly on our online store, but we will be happy to direct you to partner stores near you. Please send an email requesting this information to info@lg-artscrafts.com.
03 Can I cancel or change my order?
Yes, you can. However, for logistics and workflow management reasons, we kindly ask that you notify us of your intention within 12 hours of placing the order by emailing info@lg-artscrafts.com.
04 How long does my order take to be prepared?
The preparation time for your order depends on the availability date of the requested items (each unavailable item displays its expected availability date).
Normally, we wait for a minimum period of 3 days and dispatch available items after those 3 days. Unavailable items will remain on backorder and will be shipped once available in a future dispatch.
Please pay special attention to availability dates and always try to inform us if you are able to wait until all items are available.
05 I bought an item, but now I see a different price on the website.
Due to market trends and commercial promotions, prices on our site may vary for the same item depending on the time of purchase.
In this case, LG Arts & Crafts will not refund the difference, as the item price applied is the one valid on the date of purchase.
06 I received an incorrect item in my order.
We apologize for the inconvenience. To resolve this as quickly as possible, we only need you to:
– Send an email to info@lg-artscrafts.com with your details (name and Tax ID), invoice number, reference of the incorrect item, and the item originally ordered;
– Return the item to the address provided by our support team.
07 Where is my order?
If your order has already been dispatched, you can contact us for tracking information via email at info@lg-artscrafts.com.
Please note that after dispatch, delivery takes up to 3 business days in Mainland Portugal. For Madeira and Azores, delivery times depend on the chosen forwarder. For other countries, delivery takes between 3 to 15 business days (subject to courier delays).
08 I haven't received my order yet.
After dispatch, the estimated delivery time is 1 to 3 business days for Mainland Portugal, depending on the freight forwarder for Madeira and Azores, and 3 to 15 business days for other countries (excluding carrier delays).
If this standard period has passed and you have not received your order, please send an email to info@lg-artscrafts.com so we can investigate the updated status with the carrier.
09 What are the payment options?
Payment for your order can be made via bank transfer prior to order dispatch, or directly to the carrier upon receiving the delivery (Cash on Delivery).
10 How long do I have to return an item?
You can return item(s) for exchange or refund within 14 days of receiving your order.
11 Does LG Arts & Crafts accept all returns?
No. Returns are only accepted if the product(s) show no signs of use and are properly packed in their original condition.
Shipping costs for returns are the responsibility of the customer.
12 Returns of discounted items.
If you return an item that benefited from a discount applied to your total order, the refunded amount will correspond to the item's value minus its proportional share of the discount.
13 How can I contact Luis Guarda Lda for information?
You can submit your inquiries via:
Website: Our website features a help section where you can clarify any doubts.
Email: info@lg-artscrafts.com
Phone: +351 969 153 663 or +351 962 144 637 or +351 244 723 626
WhatsApp: +351 969 153 663
14 Does LG Arts & Crafts have physical stores?
No. LG Arts & Crafts sells online exclusively to professionals.
Still have questions?
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